Help Desk Technician
Cleveland, OH
Full Time
Experienced
Job Description:
We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently.
- Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity.
- Document all technical solutions, procedures, and troubleshooting steps for future reference.
- Assist in the installation, configuration, and maintenance of software applications and systems.
- Comfortable working with a command line interface.
- Building access control management
- Able to shift working hours for vacation coverage
Qualifications:
- A+, Networking+, Security+ are a great bonus but not required
- Excellent problem-solving skills and ability to troubleshoot technical issues independently.
- Good communication skills with the ability to convey technical concepts to non-technical users.
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with ticketing systems.
- Python scripting experience is a plus
- PowerShell experience is a plus
- PowerBi is a plus
We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently.
- Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity.
- Document all technical solutions, procedures, and troubleshooting steps for future reference.
- Assist in the installation, configuration, and maintenance of software applications and systems.
- Comfortable working with a command line interface.
- Building access control management
- Able to shift working hours for vacation coverage
Qualifications:
- A+, Networking+, Security+ are a great bonus but not required
- Excellent problem-solving skills and ability to troubleshoot technical issues independently.
- Good communication skills with the ability to convey technical concepts to non-technical users.
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with ticketing systems.
- Python scripting experience is a plus
- PowerShell experience is a plus
- PowerBi is a plus
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